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Phone Etiquette


phone-call

Technological advances have diversified the way we communicate, but basic courtesy is still an integral part of connecting and interacting with people, be it for work or leisure.

Try the Landline Number First

  • Leave a message if the person is not available.
  • If necessary, drop a message on his or her mobile number.
  • Introduce yourself and inquire about a possible time to call the person.

Introduce Properly

  • Before launching into why you called, state your name, department or company

Ask Other Party Is Free to talk

  • If the person is not free to talk, ask politely when it is a better time for you to call back

Keep It Short

  • Be considerate and speak succinctly, making your intention clear so that the other person does not waste time listening to a lengthy introduction or guessing what your purpose for calling is.

Use the right tone

  • During the conversation, use a cheery or uplifting tone, coupled with an average pace of speech.
  • Avoid speaking too quickly, because that would only put people off, as that might make the person feel uncomfortable

Remember Who You Are Speaking To

  • When you calling colleagues or your boss on their mobile phones, do not sound too informal, especially if you are calling them about work

Think Exact Context

  • Before calling your boss or colleagues, ask yourself if it is a good time to call them on their mobile phones
  • Instead of calling, sending a short message may be enough, as they already know you. If they do not respond to your call, leave a message and let them call you instead

Express Your Appreciation

  • After the call, give a simple thanks

 

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This entry was posted on March 12, 2016 by in Uncategorized.

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